HELP AND CONTACT
知几记账 Support
For installation, bookkeeping, sync, or purchase questions, check the information below. If you still need help, contact product support by email or phone.
Frequently asked questions
- How do I start bookkeeping? Add a transaction manually, or start from a payment screenshot, an image or text shared through the system share sheet, a receipt photo, or voice input. Uncertain recognition results stay in the review flow so you can check and edit them.
- Do I need an account or an AI key? Basic bookkeeping does not require a 知几记账 account. AI is optional. When you configure and use it, the request content needed for that feature is sent to the AI provider you select.
- How do I sync across devices? You can turn on personal iCloud sync in Settings. Sync depends on your Apple account and CloudKit. Turning sync off does not automatically delete data that was previously synced.
- How do I restore Pro? Select “Restore Purchases” on the Pro page and use the Apple account used for the purchase. Apple handles subscription cancellation, billing, and refund requests.
- How do I contact support? Email support@huanfine.com or call +86 176 2070 0020. Include the app version, iOS version, and steps to reproduce the issue. Before sending screenshots or logs, redact ledger entries, personal information, API keys, and payment details.
Operator and contact
Guangzhou Huanfang Intelligent Technology Co., Ltd.
Address: C297, Room 1505, No. 5 Jianzhong Road, Zhongshan Avenue, Tianhe District, Guangzhou, Guangdong 510000, China
Phone: +86 176 2070 0020
Product support: support@huanfine.com
Privacy questions: privacy@huanfine.com
Do not email Apple account passwords, full payment card numbers, or unredacted API keys. Privacy and data-management information is available in the English Privacy Policy and the Chinese privacy policy; the Chinese text is authoritative if they differ.